General Terms and Conditions (GTCs)
1.1 The following general terms and conditions apply to all orders placed via our online shop, other sales channels such as Shop Apotheke, Amazon and, if applicable, our brick-and-mortar store. These terms and conditions are aimed exclusively at end customers or consumers.
1.2 Gaertner Ventures UG (limited liability) – hereinafter referred to as GV – hereby expressly does not recognize any terms and conditions that conflict with or deviate from these General Terms and Conditions and hereby objects to them as a precautionary measure. Any conflicting terms and conditions of the customer are only valid if GV expressly agrees to them in writing.
1.3 End customer or consumer is any person who can and does conclude a legal transaction, i.e. any person of legal capacity who makes a declaration of intent regarding a fact that cannot be attributed to his or her professional or commercial activities.
For business relationships – B2B Business – reference is made to the general terms and conditions of sale between companies (GTC).
2. Contracting parties, conclusion of contract and assignment
2.1 The contracting parties are the seller GV and the buyer, the end customer or consumer. The contract is concluded with GV Germany.
2.2 The presentation of the goods, particularly in the online shop, does not constitute a legally binding offer from the seller. By clicking on the "Add to cart" button, only the selected items are placed in the shopping cart. The ordering process only begins in the final step "Checkout", "Payment", or other corresponding buttons, in which all the data required for order processing is recorded. Only by clicking on the "Order with payment", "Complete order process" or other corresponding buttons does the buyer make an offer to purchase the goods contained in the shopping cart. Even confirmation of receipt of the order does not constitute acceptance of the contract. GV can accept the order by sending a declaration of acceptance, other corresponding declarations or by implied conduct through the actual delivery of the goods.
2.3 By using our website or other online sales channels and ultimately by placing an order, the buyer confirms that he is legally competent under German law and is not acting as an entrepreneur, a legal entity or within the framework of a B2B partnership.
2.4 GV reserves the right to assign the performance of the service and the payment claim as well as other services of the respective order to a company involved in the group or to an external service provider. GV's obligation to provide services to the customer remains unaffected by this.
3. Contract language
3.1 The language available for concluding the contract is German. For other European countries, the contract language is English. For the Chinese market, the contract language is Chinese.
3.2 GV’s headquarters will remain in Germany, Bavaria.
4. Right of withdrawal
4.1. The customer has a fourteen-day right of withdrawal. In principle, there is the right to withdraw from this contract within fourteen days without giving any reason.
4.2 To exercise the right of withdrawal
- a) GV will be informed Customer Service: CS@drgaertner.co the email should contain the following content:
- b) If the goods have already been delivered, they must not be opened for return shipment.
Important: For hygiene reasons, we do not accept returns of opened or used goods.
Furthermore, goods which have been sealed for reasons of health protection or hygiene may not be returned once the seal has been removed .
4.3. Consequences of revocation
If the buyer properly cancels the contract and returns the goods undamaged, all payments including delivery costs (except for the additional costs resulting from choosing a different method of return than that offered by GV) will be processed immediately or at the latest within fourteen days from the day of receipt of the cancellation or receipt of the unused product, see 4.2. b). GV reiterates that the refund will be refused if
--the goods are not returned or
--is returned and has already been used, unsealed or
--other hygiene-incompatible circumstances exist.
The same payment method that the buyer specified when placing the order will be used for the refund.
The right of withdrawal applies exclusively to end customers or consumers.
5. Storage of contract data and any other data
5.1 The contract text and other data used to conclude the contract and to process the order or cancellation are stored by GV. The data stored are exclusively the data provided by the end customer or consumer. There is therefore no need to send the data separately.
5.2 Privacy Policy
6. Payment method, shipping costs and delivery
6.1 There are no additional costs for the end customer or consumer for the payment methods offered by the GV.
6.2 The countries to which we deliver, delivery costs and delivery times can be viewed in the respective sales channels. There may be country-specific deviations here. Example information for orientation:
Germany: € 4.90 per order, free shipping for purchases over 50 euros.
Austria: € 7.90 per order, free shipping for purchases over 100 euros.
EU countries: € 12.90 per order, free shipping for purchases over 150 euros.
China: No shipping to end customers or consumers, only via contractual partners .
6.3 The delivery time is usually 2-5 working days after receipt of payment
Germany: 2-3 working days.
Austria: 3-5 working days.
EU countries: 3-7 working days.
China: No shipping to end customers or consumers, only via contractual partners.
Information about the delivery period is non-binding unless, in exceptional cases, the delivery date has been confirmed in writing.
We are entitled to make partial deliveries as long as this is reasonable for the end customer or consumer.
If the address information provided by the end customer or consumer is incorrect or incomplete and a new shipment has to be arranged as a result, these costs must be reimbursed by the customer.
Delivery times for guidance purposes begin when paying in advance or by direct bank transfer; when paying by credit or debit card, they only begin after receipt of payment.
6.4 When shipping to non-EU countries, additional customs duties, taxes or fees may be payable by the customer. However, these are not to GV, but to the relevant customs or tax authorities. The consumer or end customer is advised to inquire about the details from the customs and tax authorities before placing an order.
7. Reservation of self-supply
In the event of improper, delayed or non-existent self-delivery, GV reserves the right to make partial or later deliveries. This only applies if there is a congruent hedging transaction between both contracting parties. In this case or in the event of unavailability, the customer will be informed immediately. Any payment made will be refunded immediately.
A particularly high level of quality is the basis of all products. GV does not produce mass-produced goods that require long storage times. Everything is produced "fresh". This means that unavailability or delays may occur.
8. Terms of payment
Basically, the following payment methods are available:
--PayPal
--Credit card (Visa, Mastercard)
--Purchase on account only for customers in Germany
9. Product reviews
We welcome any serious product review, including your name and email address.
Anonymous product reviews will not be considered.
10. Retention of title
The goods remain the property of GV until full payment has been made – even if ownership has already passed to the end customer or consumer.
11. Customer service, service
Please address all your concerns in writing to: CS@drgaertner.co
For quality assurance and evaluation reasons, the emails can be kept for up to 5 years. If you wish to have them deleted after your request has been dealt with, please also inform us of this in writing via the same email address.
In order to comply with legal requirements, we would like to refer you to the EU Commission's platform for online dispute resolution: https://ec.europa.eu/consumers/odr./main/index.cfm?event=main.home .
At the same time, we would like to point out in accordance with Article 14 (1) of the ODR Regulation that we are fundamentally neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. We are convinced that we will resolve all consumer concerns to the best of our knowledge and belief in the interests of the customer.
12. Protection of minors, consumer protection
If the ordered goods are subject to age restrictions, we ask you to refrain from ordering.
We would also like to point out that for products for internal consumption or use, e.g. CBD-based mouth spray, CBD oils, etc., there are no long-term studies by doctors and, as a precautionary measure, we expressly advise against using them for children and pregnant women or refer them to the treating family doctor. All GV products are not medical devices! Therefore, none of the products replace medication or a visit to a specialist.
13 Disclaimer for website
The content presented on the GV website is provided for general information purposes only.
The contents do not constitute recommendations, evaluations or promotions of the diagnostic methods, treatments or products described or possibly mentioned.
Before use or application, always read the labels carefully for application, warnings and directions. We accept no liability for any effects, side effects or damage to health that could result from improper use or consumption, e.g.
- a) the cream or a hand & body soap cannot be ingested.
- b) If you are known to be allergic to the ingredients of the products, you must immediately seek professional advice from a doctor or pharmacist before using the product. If you experience an allergic reaction, you must seek medical advice immediately.
- c) We generally advise against making your own diagnoses and making your own changes to the start and end of ongoing treatment for illnesses or health conditions! A specialist cannot be replaced! If you have any health-related questions or complaints, always consult a doctor you trust first.
We recommend choosing a doctor who has in-depth knowledge of plant substances, as only he or she can professionally assess possible side effects or interactions.
The CBD products are products made from certified EU industrial hemp varieties that are listed in the Common Catalogue of Varieties of Agricultural Plant Species pursuant to Article 17 of Council Directive 2002/53/EC of 13 June 2002, OJ No. L 193/2002 p. 1 or in the Austrian list of varieties pursuant to Section 65 of the Seed Act 1997, BGBI. I No. 72/1997, in the current version.
The CBD products are THC-free, but should not be used during pregnancy or breastfeeding!
We are not authorized to provide information about health aspects of the products.
According to current legal regulations, any promises of healing are strictly prohibited.
14. Final provisions
German law applies, excluding international reference standards and the provisions of the UN Convention on Contracts for the International Sale of Goods.
Should individual provisions of this contract be invalid or contradict statutory provisions, this shall not affect the remainder of the contract.